Cognito Media Services · Last updated: June 14, 2026
This Privacy Policy explains how Cognito Media Services ("we," "us," or "our")
collects, uses, and protects your information when you use the Cognito Media
Services mobile application (the "App"). By using the App, you agree to the
practices described below.
Information We Collect
Account information. When you create an account using
Sign in with Apple, we receive your name and email address. If you
choose Apple's "Hide My Email" option, we receive a private relay address
instead of your real email. We also store a unique account identifier from
our authentication provider (Firebase Authentication).
Booking details. Service selections, appointment times, and
the installation address you provide when booking. Bookings are completed
through our scheduling provider (Housecall Pro).
Photos you choose to share. If you attach a photo of your
install area to a booking, that image is stored so your technician can prepare.
Camera (AR preview). The App uses your camera to preview a TV
on your wall in augmented reality. This AR processing happens on your device;
the camera feed is not recorded or uploaded unless you deliberately save or
attach a photo.
Location. For technician accounts, approximate or precise
location may be used to share live arrival ETA with customers during a job.
The App does not track customer location for advertising.
Device and usage data. Basic technical data needed to deliver
notifications and keep the App reliable (e.g., push notification token).
How We Use Your Information
Create and manage your account and bookings.
Connect you with a technician and provide arrival updates.
Send service-related notifications.
Provide customer support and improve the App.
How Your Information Is Shared
We do not sell your personal information, and we do not use it for cross-app
tracking or advertising. We share information only with service providers that help
us operate the App:
Google Firebase — authentication, database, file storage, and
push notifications.
Housecall Pro — scheduling and completion of your booking.
We may also disclose information if required by law.
Data Retention & Deletion
We keep your information for as long as your account is active. You can permanently
delete your account and associated profile data at any time from within the App
(Profile → Delete Account). You may also email us to request deletion.
Security
We use industry-standard safeguards, including encrypted connections and
authenticated access, to protect your information. No method of transmission or
storage is 100% secure, but we work to protect your data.
Children's Privacy
The App is rated 4+ and is not directed to children under 13. We do not knowingly
collect personal information from children under 13.
Your Choices
You can decline optional permissions (such as camera, photos, or location) in iOS
Settings, and you can delete your account at any time. Some features may not work
without the related permission.
Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be
reflected by updating the "Last updated" date above.