Cognito Media Services — Support

We're here to help with bookings, the app, and your installs.

Contact us

Email: cognitonextlevel@gmail.com
We typically respond within 1 business day.

Common questions

How do I sign in?
Tap "Sign in with Apple" on the login screen. You can use Apple's Hide My Email option if you prefer not to share your address.

How do I book an install?
Choose your service, pick a time, and confirm. Pricing is shown up front.

How does the AR preview work?
Point your camera at the wall to preview a TV at 55", 65", 75", or 85" before you book. AR runs on your device.

How do I delete my account?
Open Profile → Delete Account, or email us and we'll remove your data.

Privacy details are available in our Privacy Policy.